Community Connector

Community Connector service uses all-electric microtransit shuttles to provide short-distant shared rides in a defined service area. All rides are booked through the METRO On Demand mobile app.

Currently, the shuttle service operates within most of the Downtown, Heights, Near Northside, Second Ward and Third Ward communities, though they do not cover the entire area.

The service allows users to request a ride via the METRO On Demand app. Once you request a ride, the shuttle will pick you up and drop you off within the designated service area.

Download the METRO On Demand app – available via the App Store (iOS devices) and Google Play Store (Android users).

You can't currently book or schedule a ride in advance. Trips are provided on demand and are subject to availability.

The EV microtransit shuttle typically accommodates up to five passengers, and you can reserve up to three seats when booking.

Absolutely! This service is open to everyone and perfect for group rides.

Texas law requires that children be secured in an appropriate car seat or booster seat until a regular seat belt fits them properly. Below are the requirements for children to ride based on age and height:

• Children under the age of 2 must be secured in a rear-facing car seat
• Children ages 2-4 must be secured in a forward-facing car seat with a five-point-harness
• Children over the age of 4 must be secured in a booster seat until they are 4 feet 9 inches tall
• Children 4 feet 9 inches or taller should remain in the backseat of the vehicle with a seat belt

We're unable to provide booster or car seats, so you'll need to bring your own for any children who require them.

Service animals are always welcome. For other pets, please check with customer service for the specific pet policy in your area. Please speak with your driver when they arrive to confirm it's acceptable and remember to follow this pet etiquette:

• Pets aren't allowed on seats
• Your pet must stay on your lap or on the floor between your legs at all times
• Pets must remain inside the vehicle at all times

While the microtransit shuttle doesn't accommodate wheelchairs and other large accessibility equipment, you can still book your ride using the app.

When booking, you’ll be offered a variety of accessibility options to accommodate one or more of the following:

• Wheelchair or mobility scooter
• Walker
• Service animal

You can provide feedback during or after your ride by submitting a public comment online. You can access the form from the app by selecting Help from the menu and then Contact Us. We encourage all riders to leave feedback to help us continually improve the service for the community.

An EV Microtransit Shuttle is a small, low-speed, electric vehicle (EV) designed for shared, on-demand transportation. It typically operates on short-distance routes, providing a sustainable and efficient transit option for communities.

EV shuttles are environmentally friendly, producing zero emissions. They help reduce traffic congestion, improve air quality and offer a quieter, smoother ride compared to gas-powered vehicles.