Frequently Asked Questions — How to Ride METRO

On curb2curb service:

You’re able to book rides up to seven days in advance of your travel date and as late as 15 minutes before your desired pickup time. For instance, if you need to be picked up in the Missouri City zone at 11 a.m., you’d need to have your trip booked no later than 10:45 a.m.

All reservations are subject to availability.

On METROLift service:

You're able to book rides up to three days in advance, or as late as one day prior to your travel date. For instance, if you need a ride on a Sunday, you can book the trip as early as Thursday or as late as Saturday.

All METRO curb2curb and METROLift vehicles are accessible under the standards of the Americans with Disabilities Act (ADA).

When booking a ride through the METRO On Demand app, you’ll be offered a variety of accessibility options to accommodate one or more of the following:

• Wheelchair or mobility scooter
• Walker
• Service animal

No. In the app, you have the option to set up a “Multi-Day Subscription.” That’s a trip that occurs at the same time on different days. By doing this, you won’t have to book your ride each time.

Tap on “My Journeys” from the main menu to view your upcoming journeys.

Find the journey you wish to cancel in the list and tap on the “View Details” button.

Then tap “Cancel the Ride” and you’ll be prompted to confirm the cancellation.

Excessive cancellations can negatively affect service quality and on-time performance for other customers. If you need to cancel a trip, we kindly ask that you do so as soon as you know that the trip is no longer wanted.

METROLift customers:

Please keep in mind that cancelling within two (2) hours of your scheduled pickup time is considered a late cancellation. If you have excessive no-shows / late cancellations, you may risk suspension of your METROLift riding privileges. For more information about the METROLift No-Show / Late Cancellation and Suspension Policy, refer to the METROLift Program Guide.