Frequently Asked Questions — How to Ride METRO

On this page, you can get answers to common questions about riding METRO, all in one place. For details about fares and discount programs, visit our Fares FAQ page. 

Fares

In the base service area, METROLift fares are just $1.25 for a one-way trip ($2.50 round trip). In the extended service area, the fare is $2.50 for a one-way trip ($5 round trip). If either your origin or destination (or both) are outside the base service area, the cost is $2.50 for a one-way trip ($5 for a round trip),

The base service area covers most of Harris County.

The extended service area includes locations:

  • In Northwest Houston
  • Around Hobby Airport
  • South of Missouri City
  • In and around Kingwood
  • In and around Humble
  • In and around Clear Lake

If you're not sure which area your origin or destination point is in, and need to calculate your fare, view the METROLift service area on our Interactive System Map.

If you make your reservation over the phone, you’ll need to:

  • Hand the driver a ticket or show them your monthly or annual pass
  • Show the driver your photo ID or METROLift Fare Card

If you make your reservation online, you may choose to pay using tickets or passes purchased in the the app's Wallet, or select Deferred Payment Method and present your driver with your METROLift trip ticket(s), Monthly Pass or Annual Pass upon boarding.

Yes, when either of the following takes place:

  • Your trip includes a transfer to another accessible METRO service
  • You’re called for jury duty

Single ride tickets can be purchased individually or in a sheet of 11. They’re available at:

You can also order single ride tickets through the mail.

For more information, visit the METROLift page

An annual pass can be purchased from:

1. METRO On Demand website or mobile app

2. The following METRO RideStore locations:

  • Downtown Transit Center - 1900 Main St.
  • Main Street Square - 1001 Travis St.
  • Northwest Transit Center - 7373 Old Katy Road

You can also order an annual pass through the mail.

For more information, visit the METROLift page.

Browser not supported

It appears you’re on an older web browser we don’t support. Please try one of the options below so you can view the METRO website.