Frequently Asked Questions — How to Ride METRO

Vanpooling is a month-to-month commitment. There are no long-term obligations. However, if you pay your fare at the beginning of the month, you’re committing to ride that month. If at some point that month you stop riding, any partial refunds are at the discretion of the group.

If you need to leave work early or stay late, call METRO Vanpool at 713-224-RIDE (7433) for an emergency ride home. If we approve your trip (three maximum per year), you’ll be provided a ride to your destination. We’ll cover the cost of the ride, minus tips (which are optional). 

Requests can be made weekdays, 8 a.m.-4 p.m. except on Memorial Day, Fourth of July, Juneteenth, Labor Day Thanksgiving Day, Christmas Day and New Year’s Day.

We arrange vehicles as needed to meet ADA requirements. Most vans are equipped with running boards and handles to assist riders with boarding. We work with vanpool groups that require ADA accommodations to find the most convenient and comfortable option to accommodate all riders, including those with disabilities.

Some vanpools allow part-time riders on an as-needed basis. If you can’t commit to full-time status, you may want to consider this. You would pay to ride as long as a seat is available.