Frequently Asked Questions — How to Ride METRO
On this page, you can get answers to common questions about riding METRO, all in one place. For details about fares and discount programs, visit our Fares FAQ page.
Using the Service
One or more approved volunteers from the group drives the van, allowing the vehicle to always stay in possession of the group. Once the group is formed, we work with you to find a designated, central location for all the vanpoolers to meet. Everyone parks their car and then rides together to work. At the end of the workday, the approved volunteer drops everyone back off at that same location.
Each vanpool has one or two approved backup drivers who can take over driving responsibilities as needed.
Yes. METRO Vanpool will maintain and repair the vehicle when necessary. If it needs to be kept overnight, a backup vehicle will be provided.
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