Frequently Asked Questions — How to Ride METRO

View your upcoming and past rides by tapping on “My Journeys” from the main menu.

You can see details for a trip by tapping “View Details.”

On METRO curb2curb:

When you book a ride on the app, you’ll be shown a time window for pickup. When your ride is nearby, you’ll receive a text notifying you that you’re next to be picked up.

Tap on "My Journeys" from the main menu and select “Track Ride” to view your upcoming ride in the list, along with details about the vehicle and the driver assigned to you.

You’ll receive another text when your vehicle has arrived. As a courtesy to the other riders and in order to stay on schedule, the driver is only allowed to wait one minute. Please be at your pickup location ready to go in time for when your vehicle arrives.

On METROLift:

When you book your trip on the app, you’ll be given a requested time with a plus or minus 20-minute scheduling window. You’ll receive a text notifying you that you’re next to be picked up and you’ll be able to track your ride before it arrives.

You’ll receive another text when your vehicle has arrived. The driver is only allowed to wait five minutes. Please be ready and waiting 15 minutes before your scheduled pickup time.

On METRO curb2curb:

No. Drop-off locations can’t be changed once you’re in the vehicle. You’ll have to book another ride to your new location, either through the app or by calling 713-739-3823. In a case like this, your original drop-off location will now be the pickup address for your new ride. Because your fare payment includes free transfers between any METRO service of equal or lesser value for up to three hours in any direction, you won’t need to pay another fare when your new ride arrives. It will function as a transfer from one METRO curb2curb shuttle to another.

On METROLift:

No. Drop-off locations can’t be changed once you’re in the vehicle. You’ll have to book a same-day trip through zTrip by calling 713-255-7024.